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Getting Started

GETTING STARTED

Do you service my area?


We currently serve the whole of Niagara region which consits of Niagara falls, Welland, St Catharines, Thorold, Fort Erie, Crystal beach, Jordan and all surrounding areas




How do I book a cleaning service?


All you have to do is visit the booking page enter your relevant details, and within 60 seconds you’re on the way to have a clean home! We’ll stay in touch with you confirming the appointment and arrival time. You can also call us at 647 779 7765, or live chat with us in the bottom right corner.




Do you bring your own cleaning supplies products and equipment?


We bring our cleaning supplies, but please let us know if you have any special requests and we would be happy to accommodate you if possible. Our cleaning technicians will ask to use your vacuum to ensure a better clean. If you don’t have a vacuum available, worry not, we’ll bring one with us!




Are cleaners pet friendly?


As a pet owner, there's always a little extra to clean on account of your best buddy. Hair, slobber marks or maybe even some mud tracked-in from the yard. We’re completely pet friendly and excel at cleaning around pets. Leave us your pet's name and we'll even chat with him as we clean. You can also rest easy knowing we'll use your preferred cleaning products so your pet isn't exposed to any chemicals you don't approve of.




What is included in the standard cleaning, Deep Cleaning, Move in/ Move out?


A standard clean is designed to help maintain a certain level of cleanliness around your house. Cleaning the bathrooms – toilet, bath, mirror, sink, etc. Cleaning the kitchen – wiping surfaces, outside of appliances, taking out trash, etc. ... A deep cleaning service will remove the deep dirt and grime in your home. and a move in/ move out cleaning is wiping down baseboards. Dusting all surfaces and fixtures. Cleaning kitchen appliances and cabinets inside and out. Cleaning sinks, toilets, showers, and countertops.




Can I request a special task or extra?


Custom cleaning services from Maid Service Niagara are flexible. We understand that maintaining a well-cleaned home isn’t easy when you have a busy schedule. Thankfully, our team offers custom cleaning services to meet your needs, no matter what they are. From the tasks on our cleaning plans to the frequency of service, we can be flexible to fit your budget and cleaning needs just add your special task when you are booking online or give us a call on 647 779 7765




Do we have to be home?


It's your choice to stay around or go out and take advantage of your free time. It's entirely up to you. Just leave us a key (or keypad code), and we'll get your house cleaned. Maid Service Niagara is here to make your life more comfortable you will get a text when your cleaner is on the way, when the cleaner gets to the house and starts cleaning and when the job is complete.





MANAGE YOUR ACCOUNT

How do I log into my account?





How do I change my password?





How do I reset my password?





How do I change my address?





How do I change my credit card?





How do I book my first appointment?






PRICING & POLICIES

How do I pay for the cleaning?





What is your cancellation policy?





Is it safe to pay by credit card?





Do we get an invoice?





Discounts! Where do I get them?






TRUST & SAFETY

Can I trust my cleaning professional?





What happens if something goes wrong during my appointment?





Is my billing information kept safe and secure?





Do the cleaning professionals go through background check?





What is your refund policy?






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Maid Service Niagara proudly serving St. Catharines, Thorold, Niagara Falls and Welland